These Terms & Conditions apply to all rental services provided by Twapa Events. By making a booking, signing a quotation, making payment, or collecting rental items, the client acknowledges that they have read, understood and agreed to these Terms & Conditions.
These Terms & Conditions apply to all rental services provided by Twapa Events. By making a booking, signing a quotation, making payment, or collecting rental items, the client acknowledges that they have read, understood and agreed to these Terms & Conditions.
Our office operates during the following hours:
The remaining balance must be paid according to the payment terms stated on the quotation or invoice.
Unless otherwise agreed, rental items must be collected one day before the event between 15h00 and 17h00.
All items must be returned before 12h00 on the agreed return date. Clients are responsible for ensuring that rental items are returned within the agreed rental period.
A valid ID or copy of the client's ID is required when rental items are collected.
A refundable security deposit is required for all applicable rentals. The deposit will be refunded after the rental items have been returned and inspected, provided that:
Where items are damaged, broken, lost or missing, the relevant costs may be deducted from the security deposit.
The client assumes responsibility for all rental items from the time of collection until they are returned to Twapa Events. The client will be charged for items that are:
Repair or replacement costs will be invoiced to the client. If the amount exceeds the refundable security deposit, the client remains responsible for the outstanding balance, which must be paid immediately.
Clients are responsible for returning cutlery and crockery clean.
The following items must not be washed by the client:
These items should be returned as provided.
Pots must not be used directly on an open fire.
All pots must be returned clean and in the same condition in which they were collected.
Unless otherwise stated, rental prices are charged per day.
No refunds will be provided for rental items that have been reserved, collected and paid for but are subsequently not used.
For paid orders that are cancelled at least 14 working days before the event date, 50% of the total amount paid will be refunded.
Refunds will be processed within 14 working days.
Cancellation requests received less than 14 working days before the event may be subject to different terms as stated on the client's quotation or invoice.
All rental items must be returned in their original packaging, properly packed and arranged where applicable.
At collection, the client and a Twapa Events representative will inspect and count the rental items.
By accepting the items, the client confirms that they have received them in good condition and that the quantity has been verified.
Transport and tent setup are not included in standard rental prices unless specifically stated on the quotation.
Twapa Events may provide transport at an additional fee. The transport fee will depend on factors including the size of the load and delivery requirements.
The client is responsible for taking reasonable care of all rental items throughout the rental period and ensuring that the items are used only for their intended purpose.
By signing a quotation, making payment, collecting rental items, or proceeding with a booking, the client confirms that they have read, understood and accepted these Terms & Conditions.
Twapa Events reserves the right to update these Terms & Conditions from time to time. The applicable Terms & Conditions will be those in effect at the time the booking is confirmed.
Questions about these terms? Call or WhatsApp us on 081 314 2888, or email twapatradingcc@gmail.com.
